Halo
Booking and Cancellation Policy
Last updated: August 2026
Booking process
A journey is reserved once the itinerary is approved and the agreed deposit is received. Remaining balances are due by the date stated in your confirmation.
Changes
Change requests are accommodated where supplier availability allows. Supplier change fees, fare differences, and rate changes may apply.
Cancellations
Cancellation terms follow the policies of each supplier included in the itinerary. Halo planning fees are non-refundable once itinerary design has begun.
Refunds
Refundable amounts are returned once received from the relevant suppliers, using the original payment method.
Travel insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical care, and disruption for every journey.